KandiComp
takes good care of all your computing needs at very reasonable rates.
KandiComp can upgrade your computer to make it work faster and better using the latest technology available. We repair almost all brands of Computers, Laptops, Printers, and other computer equipment. We Install and upgrade most computer parts - Memory, Modem, Hard-disk Drives, CPU, Motherboard, Sound Cards, Video Cards ,Power Supply, Computer Case, Floppy Drives, CD-Drive, DVD Drives, Computer Peripherals, etc. We Install Operating Systems... Windows 95, Windows 98, Windows NT, Windows ME, Windows 2000, Windows XP, etc. We install and configure all provided software according to your personal needs. We remove viruses, Trojan Horse infections, Spyware, Adware, and other hindrances to your computer productivity. We teach classes to broaden your computer proficiency and comfort level. We instruct and consult to support for your E-Commerce ventures.
Special Pricing-
Don’t forget to ask for our specially-priced service offers for churches and other non-profit organizations. We also have discount service packages for small businesses. Individuals will really appreciate our special membership offers- ask about them!
Free visits & Estimates-
KandiComp’s proven easy & fast service includes free visits in most service areas surrounding Kandiyohi County. Free visits are exempt from our customers in Service Contracts. Free visits are exempt from our Warranty Repairs. Customer has to arrange pick up/ drop off & Shipping. Free visits and free estimates are solely dependent on your Computer Repair / Laptop Repair Services/Networking Services and Our Tech Support ‘s diagnosis. They might suggest a shipping option. Toll Road Charges & Parking Charges are also applied. Insurance Claim purposed Estimates are charged with nominal charges.
Our Service Pledge-
KandiComp will try to repair computers at your place. But that is not always possible when our Staff needs additional hardware, software, test modules, or if the work is very time consuming and mechanical. Ask for Copy of Work Order from us so you will have record of our contact information. You can always ask for references. You can also schedule UPS/FED EX Traceable Shipments. We don't advice any method of shipping which is not traceable.
How to Pay for your Service Order-
When KandiComp is done with our repair services we will give you a call to process your payment. We do not presently accept credit cards or PayPal. Company Checks are welcomed. Personal checks are accepted provided payment is made before Customer receives repaired computer equipment. All payments are due upon completion of job. If we order parts for you, payment of parts is due at time of order. No COD excepted without our prior consent. If you miss receiving your COD, the payment will be charged to your credit card prior to next delivery. And if we agree to do COD it will be Banker's Check Only. No Personal Checks accepted in COD shipping. Customer is liable for To - From shipping charges.
Acceptable Payment Methods-
• Cash / MO/Western Union
• Company Check ( with prior approval)
• Wire Transfer to Company Bank Account
• Personal Check (Note: Returned checks degrade your credit line. Each returned check will be charged with $30 penalty).
Payment is due @ completion of work.. Invoiced orders are only accepted with prior approval from KandiComp’s Service Staff. So if your company has an Accounting Department handle the payments, be sure you get prior approval from them before we start work.
Late charges are also applicable in case of late invoice payments.
Service Contracts-
Residential Customers- Our Computer/Laptop/Notebook Repair Services are not limited to one time machine repair. As an expansion of our services we offer a Yearly Repair Service Contract with Flat Rate. You pay $125. only once. All repairs after that are free for one entire year. Customer is liable for shipping charges (To & From). Only first time visit is free. After that for all visits Customer has to arrange for pick ups & drop offs. Customer Pays for Parts. Year starts from First Invoice Date. Service Contract covers one individual Computer/Laptop- not one customer. So if you have two Computers/Laptops and you want to sign up with yearly contract for Computer/Laptop/Notebook Repair & Maintenance for both of them you should have two-Computer/Laptop/Notebook service contracts, one service contract for each. When signed up with Service Contract, Customers will be assigned their service contract number. They can mention that number to our Support Staff when requesting services. Your unique service contract number helps our engineer to pull up your account and service records with us. Go ahead and sign up for our service contract to save!!!
Business Customers- Our Business Networking/Repair Service Contracts depend upon your existing network setup, network design, type, expected labor hours, required setups, installation, upgrades, maintenance, network infrastructure and security needs. We work at an hourly rate of $55. We provide skilled prompt service for your business. Let us work with you to best determine your needs and to provide an effective solution.
Please note- Unless we are contractually teaching a repair course (as in a seminar setting), KandiComp doesn't teach customers "how to repair". Repairs and upgrades are our business. So please don't ask for that. We won’t perform any in-store services in front of customers on flat rate basis. If you feel that you would be more confident when our Staff performs services in front of you, please make certain that charges will be based on KandiComp’s “repair-and-teach” hourly rate. Minimum time period charged will be one hour, and service charge will be $100 per hour.
All information contained herein is subject to change without notice at KandiComp’s discretion.
KandiComp LLC January 1st, 2005
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KandiComp
Warranty & Limitation of Liability
1. Customer hereby assumes all risk of loss of data from any and all causes or in any way related to or resulting from the sales, repair, or service by KandiComp.
2. Customer hereby releases KandiComp from any claim or liability related to any loss of data. Please be sure you take or have back up of your data before purchasing our services. We must be very clear here that if you have important data in your computer, make sure to backup your data and buy insurance before shipping / dropping off computer at our store for services/ or before scheduling pick up from your place.
3. We care about customer's privacy and we don't disclose or discuss Service Order/ Invoice with other then customer who signed the Service Order.
4. KandiComp will not be responsible for any items left over 30 days from the date of the service request. Customer should arrange his/her own pick up from KandiComp within 30 Days from the date of the service request and should present proof of purchase (Service Order / Invoice).
5. If we have ordered parts for you, payment is due at the time of order. In case of denial of payment, we will take action provided by law.
6. We don't except wrongly ordered parts back. So be sure you check compatibility before ordering.
7. Service requests are performed on a first come-first serve basis and KandiComp doesn't promise any turn around repair time when we have ordered parts from out of state. Repair Service depends upon arrival of ordered products. We try to complete our service orders as fast as possible. If we have ordered parts for you, shipping might take 10-15 business days or more depending upon availability of parts and demand. We only use timely Vendors; but due to factors beyond our control, we cannot promise any turn around time period for repairs which depends upon ordered parts & shipping companies. We are not responsible for shipping mishandling or shipping time. We don't promise any fast shipping. If customer feels that shipping time is very crucial. Customer should arrange his own shipping and customer should deal with shipping companies on his own.
8. We only provide 7 Days Exchange for in-store New Products.
9. We only provide 7 days DOA warranty (dead on arrival). After that time, Customer has to deal with Manufacturer on his/her own.
10. Used or Refurbished products are not covered in any warranty by KandiComp, and we don't accept any returns for used items. They are sold in as-is condition and we only provide Dead On Arrival 7 days Exchange policy.
11. Used/Refurbished/Pulled products might have wear & tear marks or scratches. They are sold " AS-IS ".
12. Customer must obtain an RMA (Return Merchandise Authorization) number from us before returning products to us in case of Dead On Arrival.
13. Copy of invoice/Service Order must be presented with returned items. We won’t be able to accept merchandise back without the receipt.
14. Returned items must be in packed in original boxes with all accessories and manuals included. Final approval is contingent upon receipt and inspection of returned items, which must be received, in undamaged and good condition.
15. Our Support Staff will test products returned as defective. There will be a charge for testing products with no defects.
16. Be sure you understand the status of any warranties your product(s) may have as well as the charges for out of warranty work.
17. RMA Number(s) must be written on each carton returned to carrier, all claims for shortage or damage goods must be made within three days after receipt of shipment.
18. RMA Numbers given are good for 7 Days only. Returns must be shipped freight prepaid.
19. Shipping and Handling charges will be deducted from any credits, refunds, or RMAs.
20. Service charge are not refundable. If we have provided you estimated charges, and in the event actual repair charges vary from estimated charges, and you don't want to proceed with services or repairs, you must pay service charges. In case of denial of service charges, we will take actions provided by law. So please be certain that you understand: KandiComp does not offer any free services unless previously provided in writing by our Staff on service order, invoice, or our special offers.
21. No Returns for Software or Printers.
22. KandiComp will not be responsible for loss or Damage caused by fire, theft, testing or any other causes beyond our control.
Unless we are contractually teaching a repair course (as in a seminar setting), KandiComp doesn't teach customers "how to repair". Repairs and upgrades are our business. So please don't ask for that. We won’t perform any in-store services in front of customers on flat rate basis. If you feel that you would be more confident when our Staff performs services in front of you, please make certain that charges will be based on KandiComp’s “repair-and-teach” hourly rate. Minimum time period charged will be one hour, and service charge will be $100 per hour.
All warranty and limit of liability information is subject to change at KandiComp’s discretion.
KandiComp LLC May 12th, 2004
E-mail Services@KandiComp.com